Straight answers

Questions landlords ask before they instruct us

Still curious? Reach out — we are happy to walk through the details.

What does CIL Lettings Estate actually do for a landlord?

We manage residential buy-to-let property on your behalf. That covers finding tenants, referencing, drawing up the tenancy agreement, collecting rent, handling repairs and keeping you within the law from the first advert to the day a tenant leaves.

Which areas around the country do you take on managed properties?

We work across England and Wales, with day-to-day management handled locally. If you tell us the postcode of the property, we will confirm whether we can take it on before you commit to anything.

What do you charge, and are there any hidden extras?

Our fee is a percentage of the rent collected, and we set it in writing before you instruct us. We tell you upfront what is covered and what is not. Any works over an agreed limit are quoted to you before anyone is sent out.

How do you decide which tenant is right for the property?

We advertise the property, arrange viewings and take up references on every adult applicant. That covers affordability, previous landlord history and right to rent checks. We then put the strongest applicant to you with the evidence before anything is signed.

How quickly will you deal with a repair or an emergency?

Reported repairs are logged the same working day and passed to a contractor. For anything urgent, such as a leak or a loss of heating, we arrange attendance within the day. You agree a spending limit in advance so we can act without waiting.

How will I know my rent has been paid and received?

Rent is collected by standing order and paid to you on an agreed date each month, with a statement showing the rent due, the fee taken and any costs. If a payment is late, we chase the tenant and tell you where matters stand.

Questions landlords ask before they instruct us

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